Summary
Warm and dependable customer service professional recognized for professionalism, strong communication, and making people feel welcomed and supported.
Experience
Mortgage Processor
2025 – 2026
AmeriSave Mortgage · Remote
- Maintained clear, timely communication with borrowers throughout the loan process, managing expectations in high-stakes transactions
- Coordinated across borrowers, underwriters, loan officers, and vendors to keep all parties informed and files moving
- Tracked outstanding documentation and followed up proactively to prevent delays and reduce borrower anxiety
Executive Assistant
2022 – 2025
Digilu · Remote
- Served as the primary point of contact for executive communications, ensuring clients and partners felt heard and prioritized
- Scheduled and confirmed client meetings; prepared executives with relevant context before every engagement
- Arranged complex domestic and international travel with careful attention to comfort and logistics
Administrative Manager
2016 – 2022
Valencia Management Group · Santa Clarita, CA
- Managed day-to-day resident relations across an HOA portfolio, responding to inquiries and concerns with professionalism
- Communicated policy changes and legal requirements clearly to homeowners and board members
- Coordinated vendor relationships and community projects, balancing multiple stakeholder expectations
- Translated complex regulatory requirements into straightforward guidance for residents
Administrative Assistant
2013 – 2016
Property Management Professionals · Santa Clarita, CA
- Trained and mentored customer care representatives in service standards, communication, and issue resolution
- Served as a consistent resource for residents across 100+ HOA communities
- Produced community newsletters; managed websites and social media to keep residents engaged and informed
- Coordinated hearings and project proposals, facilitating smooth governance for diverse resident groups
Store Manager
2008 – 2013
Ma Maison — Home & Gift Boutique · Santa Clarita, CA
- Built lasting client relationships through personalized service in a boutique retail environment
- Hired, trained, and coached staff on customer engagement, product knowledge, and service standards
- Curated product assortments based on customer feedback; managed vendors and daily store operations